Privacy Policy

Herbal Sales Direct.co.uk - Privacy Policy

Updated May 2018

At Herbal Sales Direct we are committed to processing personal information about our customers in ways that comply with our legal obligations as well as being clear with our customers about what we do with their personal information. Some of the key points of Herbal Sales Direct’s privacy statement are:
 
  • We don’t sell your data to third parties
  • We do make it easy for you to manage your information, you can change your communication preferences at any time
  • We do use data to help us provide great customer service, which includes tailoring the information we share with you to help ensure that it’s relevant, useful and timely
 
We are Herbal Sales Direct, 25a Llandeilo Road, Brynamman, Carmarthenshire SA18 1BA. We share your concern about the protection of your personal information and are committed to safeguarding your privacy.

This document covers information we collect about you, whether via our website, www.herbalsalesdirect.co.uk; or when you call us direct on 01269 823456.

Please read it carefully to understand how your personal information will be treated.
 
We will be the “controller” of the personal information which you provide to us or which we collect from you.
 
Personal information we collect: 

We collect the following information:
  • name
  • full address
  • email address
  • telephone number
  • other information relevant to customer requirements 
How we use your personal information:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • To maintain our relationship with you whilst you are a customer;
  • To process orders and provide agreed goods and services to you;
  • For invoicing, processing payments, account set up and maintenance;
  • We may use the information to improve our products and services
  • To communicate with you, including to respond to information requests /enquiries submitted and/or to obtain your feedback on our products and services;
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.
  • To investigate any complaint you make;
  • To provide evidence in any dispute or anticipated dispute between you and us;
  • To store your information on our servers in the UK.
How we share your personal information

We may share your personal information with:
  • Payment service providers that process your payment information on our behalf.
  • Couriers that help deliver our products to you.
  • The Herbalife warehouse in order to fulfil your orders.
  • Herbalife head office to occasionally monitor our customer service to you.
Marketing
 
We may send you direct marketing in relation to our own products and services by phone and post, as long as this is in line with any marketing preferences that you have provided to us.

We will only send you direct marketing in relation to our own products and services by email:
  • Where you have consented to this by agreeing to our terms when completing a form on our website; or during a telephone conversation with us.
Your agreement to the use of your personal information for direct marketing purposes is optional and if you choose not to consent, your visit to and use of our Websites will not be affected.

If you have previously agreed to us using your personal information for direct marketing purposes by Herbal Sales Direct, you may change your mind at any time; You can choose to opt out of receiving direct marketing information from us at any time, through the ‘Unsubscribe’ link at the bottom of any Herbal Sales Direct email you receive, or by contacting Herbal Sales Direct: 
Cookies

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.
The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.
 
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www. /ico.org.uk/for-the-public/online/cookies/.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is 01269 8236456, or you can e-mail us on info@herbalsalesdirect.co.uk.
 
Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
Security
 
We use reasonable security methods to protect the personal information that we process, including Internet standard encryption technology (“SSL“ or “Secure Socket Layer“ technology) to encode personal information that you send to us through our Websites. SSL works by using a private key to encrypt data that‘s transferred over the SSL connection. To check that you are in a secure area of the Website before sending personal information to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.
However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can be guaranteed to be secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer to us over the Internet.

Updating this privacy policy

We review our privacy practices from time to time. We ask that you bookmark and periodically review this page for updates to our Privacy Statement. We reserve the right to modify this policy effective seven (7) days after the posting of the revised Privacy Statement.
 
Contact us
 
For further information regarding this Privacy Statement generally or to make a complaint please contact us at info@herbalsalesdirect.co.uk or by calling 01269 823456.